Welcome to the website of the Gibraltar Public Services Ombudsman
The Public Services Ombudsman is an independent authority, whose functions are to investigate complaints received from the general public about acts of maladministration undertaken by the Government of Gibraltar and certain Public Bodies and Contractors. It is a free service for the general public to make use of and complaints are investigated in a fair and impartial way – we never take sides.
Retirement of Ombudsman03-Apr-2017
H.M. Government of Gibraltar announces the retirement of Mr Mario Hook as Public Services Ombudsman by placing on record its gratitude and admiration for his 14 years of dedicated service to good ..
Parallel to the distribution of the 16th Annual Report outside Parliament House on 4th August 2016 the Ombudsman also conducted a public survey on the Gibraltar Public Services Ombudsman Offi..
Distribution of Ombudsman Annual Report 201504-Aug-2016
On Thursday 4th August 2016, the Gibraltar Public Services Ombudsman, Mr Mario Hook and his staff including our Health Complaints Handling team were outside Parliament House distributing their 16t..
Our Annual Report 2015 was laid in Parliament on Wednesday 29th June 2016. The report covers the period 1st January to 31st December 2015 and it contains summaries of investigations undertaken and..