Welcome to the website of the Gibraltar Public Services Ombudsman
The Public Service Ombudsman investigates complaints by the general public about acts or omissions by public service providers, such as Government departments, agencies and authorities.
The service provided by the Ombudsman is impartial, independent and free of charge.
The Ombudsman normally investigates a complaint only if this has not been adequately dealt with by the public service provider concerned.
Click here for more information on how to complain to the Ombudsman
Alternatively, if you need more help or advice, call us at telephone number (350) 20046001 or email us at info@ombudsman.gi
Need assistance? Call Us Our Winter Hours are - Monday to Friday from 9:30 am to 1:00 pm and from 2:30 pm to 4:00 pm. Our Summer Hours are - Monday to Friday from 9:00 am to 2:00 pm. See Contact us for further details
Languages
other than
English
We can provide information in languages other than English:
العربية - Arabic (211 KB)
Español - Spanish (150 KB)
Latest Articles
Gibraltar Public Services Ombudsman 18th Annual Report 201719-Mar-2018
The Annual Report of the Public Services Ombudsman for the year ended 31st December 2017 was laid in Parliament on Friday 16th March 2018. (/ann..
Guide to the Services provided by the Public Services Ombudsman24-Oct-2017
A booklet, titled ‘Guide to the services provided by the Public Services Ombudsman’ has been prepared by the Ombudsman’s Office. The booklet is now available to the public, free..
Mental Health First Aid Course - University of Gibraltar - 10/11 Oct 201616-Oct-2017
Our senior investigating officer, Karen Calamaro, attended a two day Mental Health First Aid Course organised by Clubhouse Gibraltar which was held at the University of Gibraltar on the 10th and 1..
Gibraltar Public Services Ombudsman 17th Annual Report 201615-Sep-2017
On 15th September 2017, the Annual Ombudsman’s Report, for the year ended 31st December 2016, was laid before Parliament by the Speaker of the House. Copies of the Annual..
