Welcome to the website of the Gibraltar Public Services Ombudsman

The Public Services Ombudsman is an independent authority, whose functions are to investigate complaints received from the general public about acts of maladministration undertaken by the Government of Gibraltar and certain Public Bodies and Contractors. It is a free service for the general public to make use of and complaints are investigated in a fair and impartial way – we never take sides.


If you have a problem with an entity under our jurisdiction you should first complain to the entity which caused the grievance. If you are not satisfied how your complaint has been handled, or has not been dealt with at all, we may be able to help. Click here for more information on how to complain – or simply just call us.


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Our Winter Hours are - Monday to Friday from 9:30 am to 1:00 pm and from 2:30 pm to 4:00 pm. Our Summer Hours are - Monday to Friday from 9:00 am to 2:00 pm. See Contact us for further details
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العربية - Arabic العربية - Arabic (211 KB)


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Latest Articles

    Distribution of Ombudsman Annual Report 201317-Jul-2014

    The Ombudsman team distributed copies of the Ombudsman’s 14th Annual Report pertaining to the year 2013 on the 16th July 2014. This year the Ombudsman invited Carol Neill, Adv..

    Gibraltar Public Services Ombudsman 14th Annual Report 201330-May-2014

    Our Annual Report 2013 was laid in Parliament yesterday, Thursday 29th May 2014. The report covers the period 1st January to 31st December 2013 and it contains summaries of investigations undertak..

    GHA Review Panel11-Feb-2014

    It is not usual for the Ombudsman to make public statements other than in relation to his Annual Report. The Office of the Ombudsman is an independent e..

    Handling challenging contacts with suicide awareness20-Nov-2013

    The Office of the Ombudsman recently organized a day workshop entitled ‘Handling Challenging Contacts with Suicide Awareness’. The training was delivered by Ms Pearl McMullan, a qualif..