Welcome to the website of the Gibraltar Public Services Ombudsman
The Public Service Ombudsman investigates complaints by the general public about acts or omissions by public service providers, such as Government departments, agencies and authorities.
The service provided by the Ombudsman is impartial, independent and free of charge.
The Ombudsman normally investigates a complaint only if this has not been adequately dealt with by the public service provider concerned.
Click here for more information on how to complain to the Ombudsman
Alternatively, if you need more help or advice, call us at telephone number (350) 20046001 or email us at info@ombudsman.gi
Languages
other than
English
We can provide information in languages other than English:
العربية - Arabic (211 KB)
Español - Spanish (150 KB)
Latest Articles
Gibraltar Public Services Ombudsman 20th Annual Report - 201929-Jun-2020
The Annual Report of the Public Services Ombudsman for the year ending 31st December 2019 was laid in Parliament on Friday 26th June 2020. (/annual_reports/20th Annual Report.pdf) ..
Temporary arrangments for submission of complaints 29-Jun-2020
Temporary Arrangements for submission of complaints In order to minimise the risk of the spread of infection due to COVID-19, the public is advised that the following tempor..
Good Administrative Practice in dealing with complaints during the Covid-19 Emergency07-May-2020
Dear Public Service Provider, Good Administrative Practice in dealing with complaints during the Covid-19 Emergency I should like to inform you that the Office of t..
Gibraltar Chronicle - Ombudsman urges action on outstanding recommendations27-Aug-2019
The Ombudsman has called for a formal mechanism to be put in place to compel the public administration to act upon his recommendations. This comes as a number of public se..
