Welcome to the website of the Gibraltar Public Services Ombudsman

The Public Service Ombudsman investigates complaints by the general public about acts or omissions by public service providers, such as Government departments, agencies and authorities.

The service provided by the Ombudsman is impartial, independent and free of charge.

The Ombudsman normally investigates a complaint only if this has not been adequately dealt with by the public service provider concerned.

Click here for more information on how to complain to the Ombudsman

Alternatively, if you need more help or advice, call us at telephone number (350) 20046001 or email us at info@ombudsman.gi



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Our Winter Hours are - Monday to Friday from 9:30 am to 1:00 pm and from 2:30 pm to 4:00 pm. Our Summer Hours are - Monday to Friday from 9:00 am to 2:00 pm. See Contact us for further details

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