Welcome to the website of the Gibraltar Public Services Ombudsman

The Public Services Ombudsman is an independent authority, whose functions are to investigate complaints received from the general public about acts of maladministration undertaken by the Government of Gibraltar and certain Public Bodies and Contractors. It is a free service for the general public to make use of and complaints are investigated in a fair and impartial way – we never take sides.

If you have a problem with an entity under our jurisdiction you should first complain to the entity which caused the grievance. If you are not satisfied how your complaint has been handled, or has not been dealt with at all, we may be able to help. Click here for more information onhow to complain – or simply just call us.

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Need assistance? Call Us Our Winter Hours are - Monday to Friday from 9:30 am to 1:00 pm and from 2:30 pm to 4:00 pm. Our Summer Hours are - Monday to Friday from 9:00 am to 2:00 pm. See Contact us for further details

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Latest Articles

Meeting of Public Services Ombudsmen held at Gibraltar House in Brussels – 21st June 201726-Jun-2017

The Public Service Ombudsmen (‘PSO’) Group held their semi-annual meeting at Gibraltar House in Brussels, on Wednesday 21st June 2017. The meeting was hosted by the Gibr..

Second Meeting of the Ombudsman Association’s Casework Interest Group12-May-2017

Second Meeting of the Ombudsman Association’s Casework Interest Group held at Gibraltar House in London on 12th May 2017 The meeting was hosted by the Gibraltar Public Services O..

Retirement of Ombudsman03-Apr-2017

H.M. Government of Gibraltar announces the retirement of Mr Mario Hook as Public Services Ombudsman by placing on record its gratitude and admiration for his 14 years of dedicated service to good ..

Public Services Ombudsman Survey - 4th August 201605-Aug-2016