Welcome to the website of the Gibraltar Public Services Ombudsman

The Public Services Ombudsman is an independent authority, whose functions are to investigate complaints received from the general public about acts of maladministration undertaken by the Government of Gibraltar and certain Public Bodies and Contractors. It is a free service for the general public to make use of and complaints are investigated in a fair and impartial way – we never take sides.

If you have a problem with an entity under our jurisdiction you should first complain to the entity which caused the grievance. If you are not satisfied how your complaint has been handled, or has not been dealt with at all, we may be able to help. Click here for more information onhow to complain – or simply just call us.


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Our Winter Hours are - Monday to Friday from 9:30 am to 1:00 pm and from 2:30 pm to 4:00 pm. Our Summer Hours are - Monday to Friday from 9:00 am to 2:00 pm. See Contact us for further details

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We can provide information in languages other than English 

العربية - Arabic العربية - Arabic (211 KB)

Español - Spanish Español - Spanish (150 KB)

Latest Articles

    Second Meeting of the Ombudsman Association’s Casework Interest Group12-May-2017

    Second Meeting of the Ombudsman Association’s Casework Interest Group held at Gibraltar House in London on 12th May 2017 The meeting was hosted by the Gibraltar Public Services O..

    Retirement of Ombudsman03-Apr-2017

    H.M. Government of Gibraltar announces the retirement of Mr Mario Hook as Public Services Ombudsman by placing on record its gratitude and admiration for his 14 years of dedicated service to good ..

    Public Services Ombudsman Survey - 4th August 201605-Aug-2016

    Parallel to the distribution of the 16th Annual Report outside Parliament House on 4th August 2016 the Ombudsman also conducted a public survey on the Gibraltar Public Services Ombudsman Offi..

    Distribution of Ombudsman Annual Report 201504-Aug-2016

    On Thursday 4th August 2016, the Gibraltar Public Services Ombudsman, Mr Mario Hook and his staff including our Health Complaints Handling team were outside Parliament House distributing their 16t..