Submit Online Complaint Form

IMPORTANT NOTICE: Please also note that we cannot look into complaints against private banks, insurances or about private housing matters. Online Gaming Complaints are also out of our jurisdiction.  To find out which entities are under our jurisdiction please click on the following link our jurisdiction.

* Required

 


 


 


 
 



 

Background




Yes
No
Note: To find out which entities are under our jurisdiction please click on the following link our jurisdiction. If you cannot find the entity you want to complain in our list, it is probably outside our jurisdiction and therefore we cannot investigate your complaint. For further information please feel free to call us on 20046001




Written
Verbal

Yes
No
If the answer was NO then please state when you last complained directly to the entity?
 

Description of Complaint

What do you wish to complain about? Please tell us:
Background of Complaint (i.e. delay in having works carried out; delay in having applications processed; excessive time in replying to letters; failure to accept requests, grants, applications, registrations, claims; benefits not approved, unsatisfactory replies or outcomes)

What do you think the public body failed to do and how could they put things right?
Description of Complaint * This text box will provide for about 1000 characters with spaces. If the text that you want to include in this box surpasses the figure of 1000 characters, we recommend to write better your description of complaint in a word document and then attach it to your complaint form using the correspondence attachment facility below.

Correspondence (If Applicable)

It is also important to include copies of any documents which relate to your complaint including any correspondence between you and the entity complaining about. You may also upload any other relevant documents such as records (such as school records or medical records), bills and bank statements. Our complaint form provides for three documents to be attached. If you have further attachments for us please send them by email to complaints@ombudsman.gib.gi When sending the attachments please provide us with your allocated case number which you will receive via a confirmation email once you submit your complaint online. 
 
Upload document

OR
I will personally hand in the documents.
OR
I do not have any correspondence.
 

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