Submitting a complaint
If you are not satisfied with the final answer from the entity after having complained to it, or if the relevant entity you feel aggrieved with, does not give you an answer within a reasonable time, you can complain to the Ombudsman. We think up to one month is usually a fair time for the entity to respond to your complaint unless it is an emergency where the entity needs to respond quickly to your grievance. In such cases over lack of response, the Ombudsman could maybe intervene before the ill-treatment escalates.
To submit a complaint, you can either:
- 1 Come personally to our office and fill in a complaint form. Complaint forms can be collected within our offices and can also be downloaded through our website under the 'Downloads Section'.
- 2 Download our complaint form, fill it in and send it by post (freepost service is available when posting within Gibraltar) fax (20046002) or by email to our office.
- 3 Write a letter of complaint and send it to us by post (freepost service is available when posting from Gibraltar) fax (20046002) or by email. In the letter write down what the complaint is, what has happened to you as a result and what do you think should be done to fix it.
Call our office (20046001) if you have any queries before submitting your complaint.
We should be able to give you information about: