For advice on making a complaint, please call the office on 20046001 (if outside Gibraltar use the International Code for Gibraltar (+ 00 350)
Our Staff are available in Winter Hours - Monday to Friday from 9.30am to 1.00pm and from 2.30pm to 4.00pm and in Summer Hours – Monday to Friday from 9.00am to 2.00pm
You can also contact us via Skype™ our Skype™ Id is gibraltar.ombudsman.
If you have a complaint, fill in the Complaint Form (170 KB)
Complaint Form (170 KB)or write a letter of complaint and send it either by post (freepost service is available when posting within Gibraltar) by fax (20046002) or by email. (email@example.com)
Our office general email address is:
If you have any query over any of our Annual Reports or any specific case that we have investigated and already made public, please call 20046009.
If you have a press enquiry – see our news and media section. Further enquiries call 20046009.
You can make an enquiry or comment either by -
Using our 'Contact Us' form (please note that this is not a complaint form) or by
Sending an email to firstname.lastname@example.org. It is helpful if you include your name and postal address if you decide to enquire by email.
We endeavor to turn around online (web form or email) enquiries as fast as possible, however if you need an immediate response please feel free to ring us on 20046001.
Retirement of Ombudsman03-Apr-2017
H.M. Government of Gibraltar announces the retirement of Mr Mario Hook as Public Services Ombudsman by placing on record its gratitude and admiration for his 14 years of dedicated service to good ..
Parallel to the distribution of the 16th Annual Report outside Parliament House on 4th August 2016 the Ombudsman also conducted a public survey on the Gibraltar Public Services Ombudsman Offi..
Distribution of Ombudsman Annual Report 201504-Aug-2016
On Thursday 4th August 2016, the Gibraltar Public Services Ombudsman, Mr Mario Hook and his staff including our Health Complaints Handling team were outside Parliament House distributing their 16t..
Our Annual Report 2015 was laid in Parliament on Wednesday 29th June 2016. The report covers the period 1st January to 31st December 2015 and it contains summaries of investigations undertaken and..