COMPLAINTS RECEIVED 2000-2005

YEAR
COMPLAINTS
ENQUIRIES
TOTAL
2000*
857
112
969
2001
678
68
746
2002
645
54
699
2003
740
67
807
2004
555
157
712
TOTAL
3475
458
3933

 

COMPLAINTS RECEIVED AGAINST GOVERNMENT 2000-2005

DEPT/YEAR
2000*
2001
2002
2003
2004
TOTAL
%
HOUSING DEPARTMENT
177
184
181
214
222
978
30
BUILDINGS & WORKS
123
93
98
101
110
525
16
DEPT SOCIAL SECURITY
68
53
42
51
50
264
8
GIB HEALTH AUTHORITY
67
34
34
64
52
251
8
ROYAL GIB POLICE
34
30
32
24
43
163
5
CIVIL STATUS & REG
50
28
26
30
26
160
5
TOURISM & TRANSPORT
23
25
15
23
19
105
3
DEPT OF EDUCATION
15
11
10
17
17
70
2
OTHERS
204
160
132
156
116
768
23

 

CLASSIFICATION OF COMPLAINTS 2000-2005

CLASSIFICATION 2000* 2001 2002 2003 2004 TOT %
AVENUES NOT EXHAUSTED
324
276
287
390
292
1569
46
SOLVED BY INFORMAL ACTION
211
162
147
124
68
712
21
FORMAL INVESTIGATION
152
125
120
73
116
586
17
OUTSIDE JURISDICTION
116
88
93
96
61
454
13
OTHERS (WITHDRAWN, CONSULTATION)
4
6
8
48
18
84
2

 

CLASSIFICATION OF FORMAL INVESTIGATIONS 2000-2005

CLASSIFICATION/YEAR 2000* 2001 2002 2003 2004 TOT %
SUSTAINED
80
64
50
44
55
293
51
NOT SUSTAINED
64
59
46
22
43
234
41
PARTLY SUSTAINED
-
-
21
5
7
33
6
OUTSIDE JURISDICTION
7
2
1
-
-
10
2
WITHDRAWN
1
-
-
2
1
4
-
AVENUES NOT EXHAUSTED
-
-
2
-
-
2
 -

 

* Please note that 2000* covers complaints received between April 1999 (when the Ombudsman was appointed) to December 2000 (end of year)