
COMPLAINTS RECEIVED 2000-2005
YEAR |
COMPLAINTS |
ENQUIRIES |
TOTAL |
|---|---|---|---|
2000* |
857 |
112 |
969 |
2001 |
678 |
68 |
746 |
2002 |
645 |
54 |
699 |
2003 |
740 |
67 |
807 |
2004 |
555 |
157 |
712 |
TOTAL |
3475 |
458 |
3933 |
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COMPLAINTS RECEIVED AGAINST GOVERNMENT 2000-2005
DEPT/YEAR |
2000* |
2001 |
2002 |
2003 |
2004 |
TOTAL |
% |
|---|---|---|---|---|---|---|---|
HOUSING DEPARTMENT |
177 |
184 |
181 |
214 |
222 |
978 |
30 |
BUILDINGS & WORKS |
123 |
93 |
98 |
101 |
110 |
525 |
16 |
DEPT SOCIAL SECURITY |
68 |
53 |
42 |
51 |
50 |
264 |
8 |
GIB HEALTH AUTHORITY |
67 |
34 |
34 |
64 |
52 |
251 |
8 |
ROYAL GIB POLICE |
34 |
30 |
32 |
24 |
43 |
163 |
5 |
CIVIL STATUS & REG |
50 |
28 |
26 |
30 |
26 |
160 |
5 |
TOURISM & TRANSPORT |
23 |
25 |
15 |
23 |
19 |
105 |
3 |
DEPT OF EDUCATION |
15 |
11 |
10 |
17 |
17 |
70 |
2 |
OTHERS |
204 |
160 |
132 |
156 |
116 |
768 |
23 |
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CLASSIFICATION OF COMPLAINTS 2000-2005
| CLASSIFICATION | 2000* | 2001 | 2002 | 2003 | 2004 | TOT | % |
|---|---|---|---|---|---|---|---|
AVENUES NOT EXHAUSTED |
324 |
276 |
287 |
390 |
292 |
1569 |
46 |
SOLVED BY INFORMAL ACTION |
211 |
162 |
147 |
124 |
68 |
712 |
21 |
FORMAL INVESTIGATION |
152 |
125 |
120 |
73 |
116 |
586 |
17 |
OUTSIDE JURISDICTION |
116 |
88 |
93 |
96 |
61 |
454 |
13 |
OTHERS (WITHDRAWN, CONSULTATION) |
4 |
6 |
8 |
48 |
18 |
84 |
2 |
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CLASSIFICATION OF FORMAL INVESTIGATIONS 2000-2005
| CLASSIFICATION/YEAR | 2000* | 2001 | 2002 | 2003 | 2004 | TOT | % |
|---|---|---|---|---|---|---|---|
| SUSTAINED | 80 |
64 |
50 |
44 |
55 |
293 |
51 |
| NOT SUSTAINED | 64 |
59 |
46 |
22 |
43 |
234 |
41 |
| PARTLY SUSTAINED | - |
- |
21 |
5 |
7 |
33 |
6 |
| OUTSIDE JURISDICTION | 7 |
2 |
1 |
- |
- |
10 |
2 |
| WITHDRAWN | 1 |
- |
- |
2 |
1 |
4 |
- |
| AVENUES NOT EXHAUSTED | - |
- |
2 |
- |
- |
2 |
- |
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* Please note that 2000* covers complaints received between April 1999 (when the Ombudsman was appointed) to December 2000 (end of year)