COMPLAINTS RECEIVED 2000-2007

YEAR
COMPLAINTS
ENQUIRIES
TOTAL
2000*
857*
112*
969*
2001*
678*
68*
746*
2002*
645*
54*
699*
2003*
740*
67*
807*
2004
555
157
712
2005
412
213
625
2006
367
186
553
2007
343
144
487
TOTAL
4597
1001
5598

 

COMPLAINTS/ENQUIRIES RECEIVED AGAINST GOVERNMENT 2000-2007

DEPT/YEAR
2000*
2001
2002
2003
2004
2005
2006
2007
TOTAL
%
HOUSING DEPARTMENT
177
184
181
214
222
211
163
136
1488
31
BUILDINGS & WORKS
123
93
98
101
110
56
41
34
656
14
SOCIAL SECURITY
68
53
42
51
50
46
38
38
386
8
GIB HEALTH AUTHORITY
67
34
34
64
52
35
28
33
347
7
CIVIL STATUS & REG
50
28
26
30
26
35
39
47
281
6
ROYAL GIBRALTAR POLICE
34
30
32
24
43
19
21
20
223
5
TOURISM & TRANSPORT
23
25
15
23
19
14
9
8
136
3
EDUCATION
15
11
10
17
17
21
8
16
115
2
OTHERS
204
160
132
156
116
140
155
103
1166
24

 

CLASSIFICATION OF COMPLAINTS 2000-2007

CLASSIFICATION 2000* 2001 2002 2003 2004 2005 2006 2007 TOT %
AVENUES NOT EXHAUSTED
324
276
287
390
292
209
156
140
2074
46
SOLVED BY INFORMAL ACTION
211
162
147
124
68
43
85
52
892
20
FORMAL INVESTIGATION
152
125
120
73
116
69
58
43
756
17
OUTSIDE JURISDICTION
116
88
93
96
61
63
69
67
653
14
OTHERS (WITHDRAWN, CONSULTATION)
4
6
8
48
18
27
12
36
159
3

 

CLASSIFICATION OF FORMAL INVESTIGATIONS 2000-2007

CLASSIFICATION/YEAR 2000* 2001 2002 2003 2004 2005 2006 2007 TOT %
SUSTAINED
80
64
50
44
55
32
24
25
374
50
NOT SUSTAINED
64
59
46
22
43
27
31
18
310
42
PARTLY SUSTAINED
-
-
21
5
7
7
-
-
40
5
OUTSIDE JURISDICTION
7
2
1
-
-
2
1
-
13
2
WITHDRAWN
1
-
-
2
1
-
1
-
5
1
AVENUES NOT EXHAUSTED
-
-
2
-
-
-
-
-
2
-

 

* Please note that 2000* covers complaints received between April 1999 (when the Ombudsman was appointed) to December 2000 (end of year)

* New System introduced in 2004 whereby it made it easier for us to divorce the enquiry from the complaint and thus able to classify them more accurately.