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Welcome to the Ombudsman

The Gibraltar Public Service Ombudsman investigates complaints relating to public services in Gibraltar. She is independent of all Government bodies and provides a free service.

Find out more about us

The Public Service Ombudsman investigates complaints by the general public about acts or omissions by public service providers, such as Government departments, agencies and authorities.

The service provided by the Ombudsman is impartial, independent and free of charge.

The Ombudsman normally investigates a complaint only if this has not been adequately dealt with by the public service provider concerned.

Download our latest Annual Report 2023

Information for people who want to make a complaint

Who can complain

Our jurisdictions

Submitting a complaint