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The 'O' Team:
  • Wendy Cumming

    Public Services Ombudsman
    Wendy was called to the bar in England and Wales in 2001 and in Gibraltar in 2002.  She was an Associate in both Hassans and Phillips (focusing on commercial law, trusts and civil litigation) before joining the civil service as Crown Counsel in 2005, working both in the Treasury Department and the Income Tax Office.  In 2012, she was elected President of the Gibraltar General and Clerical Association, a role which she undertook full time as from 2015.  She was appointed Public Services Ombudsman on the 1st May 2024.


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  • Nicholas Caetano

    Deputy Public Services Ombudsman, Head of Investigations & Staff Manager

    Nicholas is a qualified barrister who prior to his appointment as Senior Investigating Officer/Legal Adviser to this office in April 2012 practised law privately with different law firms for twelve years. Nicholas has a special interest in constitutional and administrative law and his years of experience assists the office in the administrative legal aspects of our investigations.

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  • Karen Calamaro

    Senior Executive Investigating Officer & Finance Manager

    Karen has worked in both the public and private sectors equipping her with an array of experience and knowledge which she consistently applies to our Ombudsman investigations. Karen is particularly skilled at compiling detailed yet objective reports on complaints received, and excels at providing answers to the grievances posed by complainants- from the simple to the complex. She has continued to develop professionally by successfully completing courses on a wide range of Ombudsman related themes.

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  • Nadine Pardo-Zammit

    Executive Assistant to the Ombudsman & Public Relations Manager

    After having been working at the Ombudsman Office since 1999, Nadine has a wealth of information which is of great benefit when assisting those members of the public who come seeking our help. She deals with complaints at the first point of entry where her counselling skills are a valuable tool. 

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  • Steffan Sanchez

    IT Support Executive Officer & Human Resources Manager

    Responsible for all the Information Computer Technology at the office and also provides technical support to the staff. Steffan is tasked with keeping the Ombudsman updated of statistical and other information, As with Nadine, he has a wealth of experience and has been working for the Ombudsman since it first opened in Gibraltar.

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  • Sarah De Jesus El Haitali

    Executive Investigating Officer

    After having volunteered with us while completing her Master's Degree at the University of Bristol and subsequently working at the Complaints Handling Scheme (Health) regulated by the Ombudsman for two years, Sarah is now a member of our staff and is tasked with the conduct of investigations and the writing of reports. Sarah has an Honours Degree in Legal & Crime Studies and a Master of Laws in International Law.

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