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Making a complaint

If you have a complaint, fill in the Ombudsman Complaint form

Making a complaint

or write a letter of complaint and send it either by post (freepost service is available when posting within Gibraltar) or by email: (

Our mailing address is:

Gibraltar Public Services Ombudsman
10 Governor’s Lane

Our office general email address is:

Contact us with an enquiry

If you’re getting in touch about something other than a new complaint, you can contact us in the following ways:

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Call our helpline

For advice on making a complaint, please call the office on 20046001 (if outside Gibraltar use the International Code for Gibraltar (+ 00 350)

Our Staff are available from Monday to Friday from 9:30am to 2:30pm.

Call us

If you have any query over any of our Annual Reports or any specific case that we have investigated and already made public, please call 20046009.

If you have a press enquiry – see our news and media section. Further enquiries call 20046009.

Call us

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You can also contact us via Skype™

Our Skype™ Id is gibraltar.ombudsman

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Send us an email

It is helpful if you include your name and postal address if you decide to enquire by email. We endeavour to turn around online (web form or email) enquiries as fast as possible, however if you need an immediate response please feel free to ring us on 20046001.

Email us