Making a complaint
If you have a complaint, fill in the Ombudsman Complaint form
or write a letter of complaint and send it either by post (freepost service is available when posting within Gibraltar) or by email: (email@example.com)
Our mailing address is:
Gibraltar Public Services Ombudsman
10 Governor’s Lane
Our office general email address is:
Contact us with an enquiry
If you’re getting in touch about something other than a new complaint, you can contact us in the following ways:
Call our helpline
For advice on making a complaint, please call the office on 20046001 (if outside Gibraltar use the International Code for Gibraltar (+ 00 350)
Our Staff are available from Monday to Friday from 9:30am to 2:30pm.
If you have any query over any of our Annual Reports or any specific case that we have investigated and already made public, please call 20046009.
If you have a press enquiry – see our news and media section. Further enquiries call 20046009.
You can also contact us via Skype™
Our Skype™ Id is gibraltar.ombudsman
Send us an email
It is helpful if you include your name and postal address if you decide to enquire by email. We endeavour to turn around online (web form or email) enquiries as fast as possible, however if you need an immediate response please feel free to ring us on 20046001.