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Investigations

Our office will carry out investigations that offer an insight into common problems that arise from time to time in different areas of public administration and that are of direct interest to a number of citizens.

By taking appropriate action following the Ombudsman’s investigations, the entities involved will try to ensure that similar common complaints will not arise again and that citizens will benefit from improved service delivery.

When the Ombudsman has concluded an investigation he will issue a detailed report with his findings of the investigation. This section includes all reports on investigations carried out since 2005. They are organised by the most popular entities that we investigate and to browse through any of the summaries on a particular subject, select either one of the entities from the top menu or use our search facility below.

This section covers complaints about:

  • Water ingress and leaks
  • Claims
  • Conditions of government flat i.e. dampness
  • Repair and remedial works
  • Window replacements

Please note that the Buildings and Works Department has been now abolished and all these cases under this section are for record purposes only.

This section covers complaints about:

  • Applications for naturalisation
  • Residency permits
  • Identity cards & Civilian Registration Cards
  • Applications for Visas

This section covers complaints about:

  • Scholarships
  • Schooling
  • Registrations

Broadly, this section covers complaints about:

  • Allocation of government flats
  • Housing applications
  • Rent relief
  • Condition of government flats and tenants
  • Housing entitlement
  • Homelessness
  • Allocations of medical and social grounds
  • Eligibility to government housing

This section covers complaints about:

  • Water ingress and leaks
  • Claims
  • Conditions of government flat i.e. dampness
  • Repair and remedial works
  • Window replacements

This section covers complaints about:

  • Debts
  • Tax Assessments
  • Applications for Credits of Social Insurance Contributions

This section covers other administrative complaints investigated by the Ombudsman including:

  • Water and electricity bills
  • Disconnection of telephone line
  • Provision of a berth for a boat
  • Notice of termination of licence
  • Provision for a zebra crossing
  • Registration for medical services
  • Disconnection of electricity supply
  • Non-recognition of driving licence
  • State and condition of the prison

This section covers complaints about:

  • Payment of fines
  • Penalty notice
  • Police Complaints Board
  • Application for licences

This section covers complaints about:

  • Old Age Pension
  • Social Assistance
  • Medical Appeals Tribunal
  • Disability allowance
  • Applications for benefits or allowances
  • Social Insurance Contributions

Search investigation reports

To search for a particular report use the search facility below. You can search for reports that we have investigated on a particular government department or entity under our jurisdiction. Search by Department/entity (select any of the entities from the drop down menu list) by a particular topic (enter any term in the keyword box) or by date (enter a date range using the date boxes) and click on SEARCH.

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