Power to investigate
13.(1) Subject to the provisions of this Part, the Ombudsman may investigate any administrative action taken by or on behalf of any Authority to which this Part applies in any case where
(a) a written complaint is duly made to the Ombudsman by a member of the public who claims to have sustained injustice in consequence of maladministration in connection with the action so taken; and (b)
the Ombudsman considers that it is right and proper to conduct an investigation in respect of such complaint.
(2) In determining whether to initiate, continue or discontinue an investigation, the Ombudsman shall, subject to the provisions of this Part, act in accordance with his own discretion; and any question whether a complaint is duly made under this Act shall be determined by the Ombudsman.
What we can’t look at
We cannot usually question what a government department has done simply because you do not agree with it. There must be an allegation of fault by the entity concerned. There are also some things we may not investigate because there is a more appropriate body to deal with your complaint, or because we don’t have the legal authority to do so. The law is complex and this is not a complete list, but we cannot investigate: