This section covers all our annual reports and annexes that we have published since 1999 when we opened our office to the general public.
It also contains our guidance notes and other related Ombudsman articles. All items are in .pdf format and to read any of our publications you will need Adobe Acrobat Reader, which is free and available to download on our website.
All our printed publications are available free of charge for single copies on availability. For further information on availability please call our contact number for publications: Tel: 20046009
A review of our performance, including investigations and figures on complaint numbers covering each year.