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This section covers all our annual reports and annexes that we have published since 1999 when we opened our office to the general public.

It also contains our guidance notes and other related Ombudsman articles. All items are in .pdf format and to read any of our publications you will need Adobe Acrobat Reader, which is free and available to download on our website.

All our printed publications are available free of charge for single copies on availability. For further information on availability please call our contact number for publications: Tel: 20046009

Annual reports

A review of our performance, including investigations and figures on complaint numbers covering each year.

Guidance notes

Our current guidance notes cover different aspects of complaint handling. They are available in .PDF format.
Click here to access the guidance notes.

Other information

This covers information on our services, special publications that we may want to write about and other articles.